Free Refund and Return Policy Generator
Results and any AI-generated content from this tool are provided free, "as is", for general informational purposes only and may be inaccurate, incomplete, or out of date. Always verify the output yourself before relying on it — you use this tool and its results at your own risk.
By using this tool you agree to our Terms & Conditions and Privacy Policy.
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Why a clear refund policy protects both you and your customer
A vague or missing refund policy is one of the most common sources of disputes for small businesses selling online or taking bookings. Customers want to know upfront how many days they have to ask for a refund, what condition matters, and how the money comes back to them. Payment gateways and marketplaces also frequently require a published refund policy before they'll approve your account.
This free generator builds a refund and return policy that matches how your business actually operates. Choose "E-commerce" and the refund window is framed around receiving a physical product; choose "Services" and it's framed around work not yet having started; choose "Appointments" and it's framed around how close to the appointment time you cancel. Set your own refund window in days, add any extra conditions in plain language (like "item must have tags attached"), and pick how refunds are issued — back to the original payment method, as store credit, or via bank transfer.
Pairs naturally with your Terms and Conditions
This tool intentionally uses the same business-type categories (services, e-commerce, appointments) as our Terms and Conditions Generator, so the two documents describe your cancellation and refund rules consistently instead of contradicting each other — a common problem when policies are copied from unrelated templates found online.
Copy the finished policy, download it as a ready-to-paste standalone .html file, or
save a plain .txt version. The optional "Tailor with AI" button can rewrite an excerpt
in a plainer or more formal tone without dropping any clause. This is a general starting template,
not legal advice — have your final refund policy reviewed by a qualified professional,
especially if you sell regulated products. Once it's ready, host it alongside your other business
information on a free BizGo business page.
Frequently Asked Questions
Yes, completely free with no login required.
For appointment-based businesses, the window you set is framed as "days before your appointment" rather than "days after delivery", since there is no product to receive.
Yes — type any extra conditions (like packaging or usage requirements) into the conditions field and they will be included exactly as written.
This tool produces a general template, not legal advice. Have it reviewed by a qualified professional before publishing it, especially for regulated products or services.
Yes — download a standalone .html file ready to paste into your website, or a plain .txt file.
