Terms & Conditions

Welcome to BizGo ("Platform"), operated by WebGlits Technologies Private Limited ("Company", "we", "us", or "our"), a private limited company incorporated in India, GSTIN 33AADCW1004C1Z6, with its principal place of business at 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India.

By accessing or using BizGo at bizgo.in, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

If you have a complaint about anything on BizGo — content on a business page, misuse of the platform, or how your personal data has been handled — section 15 tells you who to contact and how quickly we must answer.

1. Services Provided

BizGo provides businesses with a Digital Business Page hosted on our platform. Services are provided on a subscription basis (Free, Basic, Pro, and Premium plans). All services are digital and delivered online.

2. How BizGo Helps You Get Reviews — Your Responsibilities

BizGo provides you with a Digital Business Page that includes a unique shareable link and a downloadable QR code. These tools are designed to help you collect customer reviews and grow your online reputation.

To receive the benefits marketed on this platform (including reviews, leads, and repeat customers), you — the subscriber — are responsible for actively using these tools:

Share your link or display your QR code to your customers at every opportunity — at the point of sale, on receipts, at your counter, on packaging, or via WhatsApp/SMS.
Ask your customers to scan the QR code or visit your page link and leave a review. BizGo facilitates the review collection, but you must proactively request reviews from your customers.
Results (reviews, leads, repeat visits) are directly proportional to how actively you share your QR code/link and request reviews. BizGo does not guarantee a specific number of reviews — the platform only provides the tools and infrastructure.
Ensure your QR code/link is visible to real customers of your business. Sharing with friends or family solely to game review counts is not permitted.

BizGo's role is to provide the platform, page hosting, QR code, and shareable link. Generating actual reviews requires your active participation in sharing these with your customers.

3. Eligibility

You must be at least 18 years old and legally capable of entering into contracts under applicable Indian law to use our services. By registering, you confirm that you meet these requirements.

4. Account Registration

You are required to register with a valid Indian mobile number. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

5. Subscription & Payment

A subscription plan belongs to one Digital Business Page. If you create more than one page, each page has its own plan, billed and renewed separately — subscribing one page does not extend any plan to another page you own.
Subscriptions are billed annually, per page (Free ₹0/yr, Basic ₹199/yr, Pro ₹999/yr, Premium ₹3999/yr).
A subscription runs for a fixed 12-month term from the date it starts. Renewing before that term ends extends your existing term by 12 months from its current end date — it does not restart the clock from the renewal date, so renewing early never costs you unused time. If a term is not renewed before it ends, the page continues on its current plan for a further 7-day grace period, after which the page is deactivated until renewed.
Upgrading a page to a higher plan mid-term takes effect immediately at the new plan's full price and starts a fresh 12-month term. A page already on a paid plan cannot be moved to a cheaper plan mid-term; a purchase of a cheaper plan is held and takes effect at the end of the current term instead, and may be cancelled beforehand.
AI Chat is included with the Pro and Premium plans, subject to the conversation allowance for that plan. That allowance applies per page and covers the page's 12-month subscription term. On the Free and Basic plans AI Chat may be purchased separately per page, billed annually. Current allowances and pricing are shown on the Pricing page; see section 11 below for how it works.
Review Engine campaigns are included with the Pro and Premium plans, in the quantity shown on the Pricing page. A campaign is the follow-up sequence for one customer: BizGo prepares up to 3 WhatsApp messages and you send them yourself, from your own WhatsApp — see section 6 below, which sets out who sends and what that means for you. The included quantity applies per page, covers the page's 12-month subscription term, and does not carry over — any unused portion expires at the end of that term. Campaigns may also be purchased on any plan as a one-off top-up pack; purchased campaigns do not expire.
Payments are processed securely via Razorpay. We do not store your card or banking details.
All prices are inclusive of applicable taxes unless stated otherwise.
GST. WebGlits Technologies Private Limited is registered under the Goods and Services Tax Act, 2017. Our GSTIN is 33AADCW1004C1Z6. The prices shown on the Pricing page and charged at checkout include GST at the applicable rate — the amount you are shown is the amount you pay, with nothing added afterwards.
A tax invoice is issued on request. We do not send one automatically. To ask for one, email [email protected] or message +91 9043022255 with (i) the mobile number registered to your BizGo account, (ii) the business page the payment was for, and (iii) the date and the Razorpay payment reference. If you are claiming input tax credit, include in the same request the name, address and GSTIN the invoice must be made out to — we issue the invoice from the details you give us, so please give them accurately. We will issue an invoice for a payment already made; we cannot alter the name or GSTIN on an invoice that has already been issued.
Subscriptions are non-refundable, except in the limited cases set out in our Refund Policy — a 7-day money-back guarantee on a subscription that meets the conditions stated there, and a duplicate charge or a subscription we failed to activate. Top-up packs and the AI Chat add-on are not covered by the 7-day guarantee, and credits already added to a page's balance are not returned. Where we do refund a subscription, the plan on that page ends immediately and is not pro-rated.

6. Review Campaigns and Messaging

This section explains who sends a review campaign message. Please read it before you buy or use campaigns: sending is something you do, not something we do for you, and that places real obligations on you.

a) You send the message — BizGo does not

BizGo prepares the campaign. We write the message, decide when each of its up to 3 steps is due, keep the sequence in order, give you a tracked review link, and record what happened. You send it. Each due message appears in your Send queue as a prefilled WhatsApp link. You tap it, WhatsApp opens on your own device under your own number with the message already written, and you press send.

No campaign message is transmitted to your customers by BizGo or from BizGo's systems. A message you do not send is never sent, and your customers never hear from us.

b) The one message BizGo does send

There is one exception, and it is not to your customers. BizGo sends a one-time password (OTP) by SMS to your own registered mobile number when you sign up and each time you sign in, because that OTP is how you log in to your account. That is the only message BizGo sends. We send nothing to your customers — not for review campaigns, and not for anything else.

c) Delivery is not guaranteed, and WhatsApp is not ours

We do not control WhatsApp. We cannot guarantee that a message you send is delivered, read, or replied to.
Your use of WhatsApp is governed by your own agreement with Meta, not by your agreement with us. If Meta restricts, suspends, or bans your number, that is a matter between you and Meta. We cannot appeal it, restore it, or compensate you for it, and it is not a failure of our service.
Losing access to WhatsApp does not pause, extend, or refund your subscription or your campaign credits.

d) You are the sender, and what that means

Because the message leaves your device and your number, you are the sender of it in law. In particular:

You must have a lawful basis for messaging each customer, and you must only enrol people who are genuinely your customers. Do not enrol purchased lists, scraped numbers, or people who have not dealt with your business.
You are the sender for the purposes of the Information Technology Act, 2000 and the rules made under it.
You are the Data Fiduciary for your customers' personal data under the Digital Personal Data Protection Act, 2023. We store and process that data on your instructions, as your processor. Notice and consent, where required, are yours to obtain.
The message goes over your own WhatsApp account, so WhatsApp's Business Messaging Policy and Meta's Terms of Service apply to you directly. You are responsible for complying with them.
If you copy a message into an SMS app or any other channel, TRAI's regulations on unsolicited commercial communication, the DND registry, and DLT registration apply to you, and any registration required is yours to hold. BizGo does not offer an SMS sending path for campaigns.

e) Opt-out is yours to honour

Your customers reply to you, in your own WhatsApp. BizGo does not receive those replies and is not listening for "STOP". If a customer asks you to stop contacting them — however they ask, and whether or not they use that word — you must mark them opted out in your contact list, and you must not send them any further campaign message. Nothing in the platform can do this for you.

An opt-out is recorded against the person, not the page: it applies across every page on your account. This is deliberate. "Stop messaging me" is a promise made to a human being, not to a business page.

f) A campaign is charged when you enrol it, whether or not you send it

One campaign costs one campaign credit, however many of its up to 3 messages you actually send. The credit is deducted at the moment you enrol the customer, not when a message goes out.

If you cancel a campaign before its first message has been sent, the credit is returned to that page's balance. Once the first message has been sent, the credit is used and is not returned — including if you stop the campaign part-way through. Credits are held per page and are not transferable between your pages.

g) What we are not responsible for

To the maximum extent permitted by law, WebGlits Technologies Private Limited is not responsible for:

the content of a message once you have sent it, including any edit you make to it before sending;
any complaint, block, report, restriction, ban, or claim arising from your sending, including action taken by Meta or by any authority;
whether a customer opens your message, clicks your review link, or leaves a review at all; and
the number of reviews you receive — as already set out in section 2, results depend on your own use of these tools.

7. Using the Platform

This section applies to everything you publish and do on BizGo.

a) The business you publish must be real, lawful, and yours to represent

The business must actually exist. You may not create a page for a business that is not trading, that you intend to invent, or that exists only to hold a link.
The business must be lawful. You may not publish a page for a business, product or service that is illegal in India, or that requires a licence or registration you do not hold.
You must be authorised to represent it. You may only publish a page for a business you own or operate, or one you have been authorised in writing by its owner to act for. If that authority ends, you must tell us.
One page represents one business. Do not run several unrelated businesses from a single page, and do not publish a page for a business you neither own nor operate.
No impersonation. You may not present your page, your AI assistant, or a message sent through the platform as coming from another business, brand, person, or public authority, and you may not use another business's name, logo, or trade mark in a way that suggests you are them or are endorsed by them.

b) What you must not use BizGo to do

You agree not to use BizGo to:

Post illegal, fraudulent, or misleading business information.
Violate any applicable Indian laws or regulations.
Infringe on the intellectual property rights of others.
Upload harmful, offensive, or obscene content.
Attempt to gain unauthorized access to our systems.
Publish content about an identifiable person — a photograph, a name, a review, a complaint — that you have no right to publish.
Resell, sublicense, or rent access to the platform, or use it to provide a page-building service to third parties as if it were your own, unless we have agreed that in writing.
Scrape, copy, or systematically extract data from BizGo or from other businesses' pages, or use automated means to create accounts, pages, or traffic.
Interfere with the platform's operation — overload it, probe it, bypass a limit, or work around a suspension.

c) Keep your page details accurate

Your page details are not only shown to visitors: your AI assistant answers from what you have saved (section 11) and your review campaigns quote your business name and review link (section 6). Prices, timings, addresses, and the services you offer must be accurate and kept up to date, and you must correct them when they change. A visitor misled by a stale detail on your page is your responsibility, not ours.

d) What we may do if you breach this section

Depending on what has happened and how serious it is, we may do any of the following, in any order:

ask you to correct it, or warn you;
remove or hide the specific content complained of;
switch off a feature on your page — for example AI Chat or review campaigns — while we look into it;
suspend the page or your account; or
terminate your account, as set out in section 13.

We will normally tell you first and give you a chance to put it right. We may act immediately and without prior notice where the law, a court or a government agency requires it, where a third party's safety or rights are at risk, where content appears to be unlawful, or where the platform's security or availability is threatened. Acting, or not acting, in one case does not oblige us to act the same way in another.

e) If you want to report a page

If you believe a business page on BizGo is unlawful, infringes your rights, impersonates you, or should not be there, tell our Grievance Officer — see section 15. You do not need a BizGo account to do that, and there is no charge.

8. Intellectual Property

The BizGo platform, its design, code, and branding are the intellectual property of WebGlits Technologies Private Limited. You retain ownership of the content you upload to your business page. By uploading content, you grant us a non-exclusive license to display it on our platform.

9. Service Availability

We strive to maintain 99% uptime but do not guarantee uninterrupted access to the platform. We are not liable for any losses arising from service downtime, technical errors, or scheduled maintenance.

10. Free Tools & AI-Generated Content

BizGo offers a collection of free online tools (calculators, generators, checkers, and AI-assisted content tools) at bizgo.in/tools. These tools are provided free of charge, on an "as is" and "as available" basis, for your general convenience and information only.

Any results, calculations, documents, or content produced by these tools — including anything generated using artificial intelligence — may be inaccurate, incomplete, or out of date, and must not be relied upon as professional, legal, financial, tax, medical, or business advice.
You are solely responsible for reviewing, verifying, and independently confirming the accuracy, legality, and suitability of any output before you use, publish, share, sign, or otherwise act on it. You use these tools and their output entirely at your own risk.
Content you generate is your responsibility. You must ensure it is accurate and lawful and does not infringe the rights of any third party before you use it.
To the maximum extent permitted by law, WebGlits Technologies Private Limited accepts no liability for any loss or damage arising from your use of, or reliance on, any tool or its generated output.

These Terms apply to you whether or not you have a BizGo account. The free tools need no account and none is offered; using a tool is your acceptance of these Terms, and the notice on each tool page says so. Sections 3 and 4 describe registering for an account — they do not narrow this section, which binds every person who uses a tool. In particular, if you use a tool that publishes a page on BizGo, section 7 (Using the Platform) applies to what you publish exactly as it does to a subscriber's page.

The AI-assisted tools send what you type outside India. When you use a tool that generates content with artificial intelligence, the text you enter is transmitted to OpenAI, a third-party AI provider based in the United States, which produces the result. Your input therefore leaves India, on the same basis set out for AI Chat in section 11. Do not enter confidential, sensitive or personal information into a tool. What we store when you use a tool, and for how long, is set out in section 1(d) of our Privacy Policy.

11. AI Chat

AI Chat places a chat window on your BizGo Digital Business Page. It answers your visitors' questions using artificial intelligence and can collect their contact details for you. It is included with the Pro and Premium plans and may also be purchased separately, per page and billed annually, on the Free and Basic plans.

How it works

This part describes what the assistant actually is. It is a description of the service, not a promise about any particular reply, and the lettered terms that follow are to be read against it.

Where the answers come from. The assistant answers from the instructions saved for your page in the AI Chat setup screen of your dashboard — the persona, the business details written into it, and the contact card. BizGo drafts those instructions for you from your own page (business name, tagline, about text, services, products and location) and pre-fills the contact card from your contact section; you may edit any of it, and what is saved is what the assistant knows. It does not browse the web, and it knows nothing about your business that is not in those saved instructions or in the conversation itself.
Your saved instructions are not refreshed from your page automatically. If you change your page — new prices, new timings, a service you no longer offer — you should review your AI Chat instructions as well. Editing your page does not, by itself, change what the assistant says.
How a reply is produced. Each visitor message, together with your saved instructions and the earlier messages in that conversation, is sent to a third-party AI provider (OpenAI, based in the United States) which generates the reply. Every reply is generated fresh. It is not selected from a list of answers you have written and it is not a stored response, so the same question asked twice can come back worded differently.
No human is involved. Nobody at BizGo reads, checks or approves a reply before your visitor sees it, and no automated content check is applied to a reply either. Replies are generated and sent automatically, within seconds, at any hour.
What it can do. It can answer a visitor's questions about your business and ask for their name, phone number and email address — you choose which of the three it asks for. What a visitor gives is recorded as a lead for you to follow up, and a lead that includes a usable mobile number is also added to your contact list, where the Review Engine and reactivation campaigns can reach it.
What it cannot do. It cannot take a payment, confirm a booking, accept an order, agree a price, or commit you to anything. It has no connection to your payments, your calendar or your stock, and nothing it says creates an obligation on you or on us. Neither you nor a visitor should treat anything it says as a confirmed order, a reservation, or an agreed price.
When the allowance runs out. AI replies stop for the remainder of the term and the chat window shows your contact details instead, as set out in (a) below. The chat window does not disappear and the rest of your page is unaffected. Separately, each single conversation has a maximum number of AI replies, which you set in your dashboard; a conversation that reaches it ends with your contact details in the same way.
Where it appears, and when we may switch it off. The chat window appears on your public BizGo Digital Business Page and nowhere else; there is nothing for you to install or embed. We may disable AI replies across the whole platform for operational reasons — for example a fault or a change at the AI provider, or a cost control on our side. If we do, the chat window shows your contact details in exactly the way it does when an allowance is used up, and no part of your allowance is used while AI replies are disabled. That is defined behaviour of the service, not a fault with your page, and it does not by itself entitle you to a refund; section 9 (Service Availability) applies.

a) Fair use

Each page with AI Chat includes a conversation allowance determined by your plan, shown on the Pricing page. That allowance applies to a single page and covers the page's 12-month subscription term. When a page uses its allowance, AI replies stop for the remainder of that term and the chat window instead displays your contact details to visitors. A fresh allowance applies from the start of the page's next subscription term, and additional conversations may be purchased before then as a top-up pack. This limit is enforced automatically and is not a soft target.

b) Accuracy, what we are not responsible for, and what you are

Replies are generated by artificial intelligence from the instructions saved for your page. They may be inaccurate, incomplete, or out of date, and must not be treated as professional, legal, financial, medical, or other advice.
An AI reply is not a quotation, an offer, or a binding commitment by you or by us.

What we are not responsible for. To the maximum extent permitted by law, WebGlits Technologies Private Limited is not responsible for:

the accuracy of any reply, including a reply that is wrong about your prices, your timings, your availability, or the services you offer;
anything a visitor does in reliance on a reply — travelling to a shop that is closed, expecting a price you do not offer, or believing a booking is confirmed when it is not;
the persona and instructions you write, and any claim the assistant makes because you told it to;
your saved instructions or page details being out of date — the assistant answers from what you have saved, and keeping that current is yours to do;
failure or change at the AI provider — an outage, degraded quality, or a change in that provider's own behaviour, model, pricing, or terms;
any loss of business attributed to a reply, to a lead that was not captured, or to an interruption in AI replies; and
what a visitor types into the chat. Visitors can type anything, including personal or sensitive information nobody asked them for. We do not filter what they type, and it reaches both you and the AI provider.

To the maximum extent permitted by law, WebGlits Technologies Private Limited accepts no liability for any loss or damage arising from an AI-generated reply or from reliance on one.

What you are responsible for. The assistant speaks on your behalf, so:

You are responsible for what your assistant says, including the persona and instructions you give it and the accuracy of the business details saved in them.
You must not configure the assistant to make false or misleading claims, to impersonate another business, or to collect information from visitors beyond what is needed to respond to their enquiry.
You must not present the assistant as a human. It is an AI assistant, and you must not give it a name, persona, or instruction that states or implies that a person is replying. If a visitor asks whether they are speaking to a person, it must not tell them that they are.
You are responsible for the leads it gives you, including contacting them lawfully and honouring any request to stop hearing from you — the same obligation section 6(e) places on you for review campaigns. If you enrol a lead captured by the chat window in a review or reactivation campaign, section 6 applies to that campaign in full.

c) Availability

AI Chat depends on a third-party AI provider. If that provider is unavailable, the chat window may temporarily stop generating replies. Section 9 (Service Availability) applies.

d) Visitor conversations and data

This part concerns the visitors who use the chat window on your page. They are not parties to these Terms, and the disclosure below exists for them.

A visitor's messages are transmitted to and processed by OpenAI, a third-party AI provider based in the United States, in order to generate a reply. Their messages therefore leave India.
We store the conversation transcript, any name, phone number and email address the visitor provides, and their IP address.
Transcripts are kept for 12 months and are then permanently deleted. Contact details captured from a chat are passed to you and kept indefinitely as your business record, until you delete them.
You may contact those leads about their enquiry and may include them in review or reactivation campaigns. You are responsible for doing so lawfully, including under the Digital Personal Data Protection Act, 2023, and for honouring any request from a visitor to stop.

Full details, written for visitors, are in section 5 of our Privacy Policy.

12. Your Data and Ours

Two different kinds of personal data pass through BizGo, and the law treats them differently. This section says which is which. It uses the language of the Digital Personal Data Protection Act, 2023, which calls the party who decides why and how personal data is used the Data Fiduciary, and the party who handles it on that person's instructions the processor.

a) Your own account data — we are the Data Fiduciary

Your name, your mobile number, the content of your business page, your payment records and your use of the platform are data we decide how to handle, in order to run BizGo and provide the service you bought. For that data we are the Data Fiduciary, and the rights the Act gives you as a Data Principal — to be told what we hold, to have it corrected, and to ask for it to be erased — you exercise against us. How to do that is in the Privacy Policy, and who to ask is in section 15.

b) Your customers' data — you are the Data Fiduciary, and we are your processor

The contacts you upload or add by hand, the leads AI Chat captures for you, the people you enrol in review or reactivation campaigns, and the replies you record against them are your data about your customers. You are the Data Fiduciary for that data under the Digital Personal Data Protection Act, 2023. We store and process it on your instructions, as your processor. Notice and consent, where required, are yours to obtain — the same term already set out in section 6(d) for review campaigns, and it applies to every contact in your account, however it got there.

You need a lawful basis to hold and use that data, and we do not supply one. Buying a subscription is not consent from the people in your contact list; nothing you agree with us can create a right against them. If you cannot say why you are entitled to hold a number, do not upload it.

c) What we do, and do not do, with your customers' data

We store and organise it so the platform can do what you asked it to do, and for no other purpose of our own.
We do not sell it, and we do not use it to market to your customers.
No other business on BizGo can see it. Your contacts, leads and campaigns belong to your page and are visible only to your account.
We use other companies to run parts of the service — payments, SMS delivery, image hosting and the AI provider behind AI Chat. Each is named, with what it receives, in section 4 of our Privacy Policy. We do not add a new one that receives your customers' data without updating that section.
You can take it out at any time and you can ask us to delete it — see section 13(c).
If one of your customers contacts us directly about their data, we will normally pass them to you, because it is your data and you are the Data Fiduciary for it. Where the law requires us to act ourselves, we will, and we will tell you.

d) Where the detail is

This section states who is responsible for what. What we actually collect, why, who we share it with and for how long we keep it is in our Privacy Policy, which forms part of these Terms. AI Chat visitors are dealt with separately, in section 11(d) and in section 5 of the Privacy Policy.

13. Suspension, Termination and Your Data

Suspension and termination are not the same thing. A suspended page can come back; a terminated account does not. This section sets out both, and — more importantly — what happens to your data in each case.

a) If you do not renew

When a page's subscription term ends and is not renewed, the page continues on its current plan for a 7-day grace period, exactly as set out in section 5. After that, the page is deactivated. Deactivation means:

The page is removed from search engines and carries a notice saying it is not currently live.
The page remains reachable by anyone who already has the link — from a printed card, a QR code, or a forwarded message. We do not delete it, and you should not assume it has vanished from the internet.
Your login and your dashboard are not affected. You can still sign in, see your data, export it, and renew.
AI Chat replies and review campaigns stop for that page.
Nothing is deleted. Your page content, contacts, leads and campaign history stay as they are.

Renewing reactivates the page. When you pay again, the page goes live in the state you left it, with its content, contacts and leads intact, and any campaign credits you purchased still against it. Purchased credits do not expire; the allowance included with a plan does, at the end of the term it belonged to (section 5).

b) Suspension and termination for breach

We may suspend a page, a feature, or your account while we investigate a suspected breach of these Terms, a complaint, or a legal demand, and we may terminate your account for a serious or repeated breach. Section 7(d) sets out the range of what we may do and when we may act without notice. We do not refund a subscription or purchased credits on termination for breach.

You may stop using BizGo at any time, either by not renewing or by asking us to close your account. Closing your account does not entitle you to a refund of the term you have already paid for — see our Refund Policy.

c) Getting your data out, and getting it deleted

You can export your data yourself, from your dashboard, at any time — including after a page has been deactivated:

Contacts — the Contacts screen exports your contact list for a page as a CSV file, with the same filters you are looking at. The file it produces is in the format the import screen reads back, so it is a working copy, not just a printout.
AI Chat leads — the Leads screen exports the leads captured on a page as a CSV file.
Your page content is visible on the page itself and editable in your dashboard.

We recommend exporting before you ask us to close an account. If you cannot reach a screen you need, ask us and we will provide a copy of your data in a commonly used machine-readable format.

To have your data deleted, email [email protected] from the account holder's own contact details, or contact our Grievance Officer (section 15), telling us what you want deleted — a single page, your contact list, or the whole account. We will delete it within a reasonable period and confirm when we have. Two exceptions, and they are the only ones: we keep payment and tax records for as long as Indian tax and company law requires, and we keep whatever a court, a law, or an ongoing dispute requires us to keep. Retention periods for everything else are set out in our Privacy Policy; AI Chat transcripts follow the separate period in section 11(d).

Deleting your data is not reversible, and we cannot recover it afterwards.

14. Limitation of Liability

To the maximum extent permitted by law, WebGlits Technologies Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of BizGo. Our total liability shall not exceed the amount paid by you for the current subscription period.

15. Grievance Redressal

If something on BizGo is wrong, this is who to tell. We publish these details because the law requires us to, and because a complaint route nobody can find is not a complaint route. You do not need a BizGo account to complain, and there is no charge.

a) Our Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:

Name: Ruban Y
Designation: Managing Director & Grievance Officer, WebGlits Technologies Private Limited
Address: WebGlits Technologies Private Limited, 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India
Email: [email protected]
Phone: +91 9043022255

The same officer is also our contact point for data-protection questions and requests under the Digital Personal Data Protection Act, 2023. If you are a Data Principal wanting to know what we hold about you, to have it corrected, or to have it erased, write to the same address. Which of us is answerable for which data is set out in section 12: for a business's own customers' data, we will normally pass your request to that business, because they are the Data Fiduciary for it.

b) What you can complain about

Content on a business page — anything you believe is unlawful, false, obscene, defamatory, infringes your intellectual property, impersonates you or your business, or invades your privacy, including a photograph or personal information published about you without your consent.
Misuse of the platform — a page for a business that does not exist, a page published by someone with no right to represent that business, a scam, or a page used to harass someone.
A data-protection concern — a request about your personal data, a message you did not want, or a belief that your data has been handled wrongly.
The service itself — a problem with your subscription, a payment, a refund, or how a complaint of yours was handled.

c) How to complain, and what we do about it

Write to the Grievance Officer at the email or postal address above. To let us act quickly, please include:

your name and a way to reach you;
the web address of the page or the part of the service concerned;
what is wrong, in your own words, and what you would like done; and
anything that supports it — a screenshot, a date, a message you received.

Then:

We will acknowledge your complaint within 24 hours of receiving it.
We will resolve it within 15 days of receipt, and we will tell you the outcome and why. Where we need something from you to proceed, we will ask for it, and we will still keep you informed within that period.
Complaints are dealt with in the order received, except that anything involving a person's safety, or content that appears unlawful on its face, is dealt with immediately.
Where a complaint is about content on a business page, we may remove or hide that content while we look into it, and we may contact the business that published it. What we may do is set out in section 7(d).

Making a complaint here does not take away any other right you have, including your rights under the Consumer Protection Act, 2019 and your right to approach any court, tribunal, consumer commission or regulator. It is the first step, not the only one — see section 16.

16. Governing Law and Dispute Resolution

a) Governing law

These Terms are governed by and construed in accordance with the laws of India.

b) Talk to us first

If you have a dispute with us, you must first raise it with our Grievance Officer under section 15, and give us the 15 days that section allows to resolve it. Most disputes end here, and this step costs you nothing.

c) Arbitration

If a dispute is not resolved within 30 days of being raised under section 15, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended:

by a sole arbitrator, appointed by agreement between the parties, or failing agreement within 30 days, appointed in accordance with that Act;
the seat and venue of arbitration shall be Kanyakumari District, Tamil Nadu, India;
the language of the arbitration shall be English;
the award shall be final and binding on both parties; and
each party bears its own costs, and the arbitrator's fees are shared equally, unless the award says otherwise.

d) Jurisdiction

Subject to the above, any disputes shall be subject to the exclusive jurisdiction of the courts in Kanyakumari District, Tamil Nadu, India.

e) Your rights as a consumer are not affected

Nothing in this section takes away any right you have as a consumer under the Consumer Protection Act, 2019, including your right to approach a District, State or National Consumer Disputes Redressal Commission. If you are a consumer, this section does not require you to arbitrate instead.

f) Urgent relief

Either party may at any time apply to a court of competent jurisdiction for an injunction or other urgent interim relief, and doing so is not a breach of, or a waiver of, this section.

17. General

a) Events outside our control (force majeure)

We are not liable for any failure or delay in providing the service that is caused by something outside our reasonable control. That includes, but is not limited to: failure, outage, restriction, policy change, price change or discontinuation at a third-party provider we depend on — among them WhatsApp and Meta (section 6(c)), the AI provider behind AI Chat (section 11), our SMS provider (section 6(b)), our payment gateway (section 5) and our hosting provider; failure of telecommunications, internet or power; cyber attack; act or order of any government, court or regulator; strike or labour dispute; fire, flood, storm, earthquake or other natural event; epidemic or pandemic; and war, riot or civil unrest.

While such an event continues, our obligations are suspended to the extent affected, and this does not by itself entitle you to a refund; section 9 (Service Availability) applies. If the event continues for more than 60 days, either of us may terminate the affected service by written notice.

b) Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or arbitrator, that provision is severed and the rest of these Terms continue in full force. Where possible, the severed provision is to be read down to the minimum extent necessary to make it valid rather than removed entirely.

c) Waiver

If we do not enforce a right or a provision of these Terms, or delay in doing so, that is not a waiver of it and does not prevent us from enforcing it later or in another case. A waiver is effective only if we give it in writing, and only for the occasion it is given for.

d) Assignment

We may assign or transfer these Terms, in whole or in part, including to a successor in a merger, acquisition, restructuring or sale of the business or its assets. We will tell you if we do. You may not assign or transfer your account, your page, or your rights under these Terms to anyone else without our prior written consent — your account is personal to you, and section 7(a) requires the person publishing a business page to be authorised to represent that business. Selling or handing over a business does not by itself transfer its BizGo account; ask us and we will tell you what we need.

e) Entire agreement

These Terms, together with our Privacy Policy, our Refund Policy, and the plan details published on our Pricing page, are the entire agreement between you and us about BizGo, and they replace any earlier understanding, proposal or statement about it. You agree that you have not relied on any statement that is not written in them. Nothing in this paragraph limits liability for fraud or fraudulent misrepresentation.

f) Notices

How we notify you: by email, by SMS to your registered mobile number, by a notification inside your dashboard, or by posting on this page — as set out in section 18. A notice we send is treated as received on the day it is sent, unless it fails to send.
How you notify us: by email to [email protected], or by post to the address in section 19. A complaint or a data-protection request should go to the Grievance Officer in section 15, which carries the timelines stated there.
Keep your registered mobile number and any email address current. A notice we send to the details you have given us is validly given even if you no longer use them.

g) No partnership or agency

Nothing in these Terms makes either of us the other's partner, agent, employee or joint venturer. You are not authorised to make any commitment on our behalf, and we make none on yours — including through anything your AI assistant says (section 11).

h) Survival

Termination does not affect any right or obligation that has already accrued. Sections 8 (Intellectual Property), 12 (Your Data and Ours), 13(c) (getting your data out and deleted), 14 (Limitation of Liability), 15 (Grievance Redressal), 16 (Governing Law and Dispute Resolution) and this section 17 survive the end of your subscription or your account.

18. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms. We will notify users of significant changes via email or platform notification.

19. Contact Us

For any questions about these Terms, please contact:

Company: WebGlits Technologies Private Limited
Address: 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India
Email: [email protected]
Phone: +91 9043022255
Website: webglits.com

To make a complaint, or to ask about your personal data, contact our Grievance Officer instead — section 15. That route carries a published 24-hour acknowledgement and a 15-day resolution timeline; this one does not.

The Social Media Studio in your dashboard creates a branded post — a picture and a caption — for one of your business pages. Each post is made with artificial intelligence and is paid for out of your plan's AI credits; the number of credits a post costs is shown on the button before you make it. The free daily post is different: it is assembled from artwork we have already made and your own page details, it uses no AI and it costs no credits.

a) A picture you upload is sent to OpenAI in the United States, used once, and deleted

You may optionally attach one picture of your own — a photograph of your shop, a product, or your logo — for the AI to work from. If you do:

It leaves India. The picture is transmitted to OpenAI, a third-party AI provider based in the United States, together with the words you typed, so that the image can be produced. This is the same provider and the same basis set out for AI Chat in section 11 and for the free tools in section 10.
It is used once and then deleted. We hold the picture only for as long as it takes to make that one post, and delete it immediately afterwards — including when the post fails, or is refused, or you run out of credits. We do not keep it, we do not reuse it for another post, and it is never published: it is not added to your business page, it is not put in your gallery, and it never gets a web address of its own.
Please do not upload anything confidential or sensitive, and do not upload a picture of a person who has not agreed to it.

b) The picture must be yours to use

You confirm that you own, or have permission to use, every picture you upload, and that uploading it and having a post made from it does not infringe anyone's copyright, trade mark, or privacy. Do not upload another business's logo or photographs, or an image you found online, unless you are entitled to use it. Section 7 (Using the Platform) applies to what you upload exactly as it applies to what you publish.

c) The AI redraws your picture — it does not copy it

A picture you attach is a guide, not a template. The AI produces a new image influenced by it; it does not reproduce it. Anything inside your picture — a logo, a face, a product, or any wording — may come back changed, distorted, or missing, and we make no promise that your logo or your business name will be rendered correctly inside the artwork. Always look at a post before you share it.

Separately from this, your logo and business details are printed exactly as you supplied them on the branded strip of every post, which does not depend on the AI.

d) The post is yours, and it is yours to check

You may use the posts you create for your own business, including on social media. As with everything produced by artificial intelligence on this platform, you are responsible for reviewing a post before you publish or share it — for its accuracy, for any offer or price it states, and for its lawfulness. The disclaimers and limits in section 10 and section 14 apply to AI-generated posts and captions in the same way.

Credits are consumed when a post is made. If our image provider fails or declines a request, credits you have purchased are returned automatically; credits included with your plan are not separately refunded, and no cash refund arises. Section 5 and our Refund Policy govern the rest.

21. Publishing Your Posts to Your Google Business Profile

If you connect a business page to Google Business Profile, you can also ask us to publish that page's social media posts to your Google listing for you. This section explains exactly what that means before you switch it on.

a) It is off unless you switch it on, for each page separately

Automatic publishing is switched OFF by default on every business page, including a page that is already connected to Google. Nothing is ever posted to your listing unless you turn this on yourself, in that page's Social Media settings.

It applies to one business page at a time. If you run three pages on BizGo, switching this on for one of them switches it on for that one only. Connecting Google is not the same as switching this on: connecting lets us read your reviews and help you reply to them, and it does not by itself give us permission to publish. Publishing is a separate, explicit choice.

b) We post on your behalf, in your name, on a listing the public can see

When it is on, our systems use the Google access you granted to create a "What's New" post on your Google listing. The post carries the picture and the caption from your BizGo post, and a button linking to your BizGo page. It appears publicly, under your business's name, exactly as if you had posted it yourself — because as far as Google and your customers are concerned, you did.

You remain responsible for what appears on your own listing — its accuracy, any offer or price it states, its lawfulness, and Google's own policies for Business Profile content. Section 20(d) asks you to review a post before you share it; when automatic publishing is on, that review has to happen before you switch it on and while it stays on. If that is not what you want, leave this switched off and share your posts yourself, which is what BizGo does by default.

c) Each post is published once, and we tell you when one fails

A post is placed in a queue and published once; we record the name Google gives it so that the same post can never be published twice. If Google refuses the post, or is unavailable, we try again a few times, spaced further apart each time, and then stop. Anything that failed is shown to you, with the reason, on that page's Social Media settings screen, where you can try it again or take it out of the queue. Nothing is dropped without being shown to you.

d) You can stop it at any time — but we cannot take back what is already posted

You may switch automatic publishing off at any time, for any page, and you may remove a post from the queue before it goes out. Withdrawing our access to your Google account — from your own Google account settings, or by disconnecting the page in BizGo — also stops it immediately, and does not disturb anything else on that page or on your other pages.

A post that has already been published to your Google listing stays there until you delete it. BizGo has no way to remove it for you: it is a post on your own Google Business Profile, and Google's own tools are where it is managed. Please treat switching this on as a decision about your public listing, not only about BizGo.