Privacy Policy

This Privacy Policy describes how WebGlits Technologies Private Limited ("Company", "we", "us", or "our") collects, uses, and protects your personal information when you use BizGo at bizgo.in.

By using BizGo, you consent to the practices described in this policy.

If you are a visitor to a business page on BizGo — not an account holder — the section that concerns you is 5. AI Chat on Business Pages, which explains what happens to a conversation you have with the chat window on a business's page.

1. Information We Collect

a) Information You Provide

• Account registration: Mobile number used to create your account. Your mobile number is also your login identity on BizGo: we send a one-time password (OTP) by SMS to that number when you sign up, each time you sign in, and if you ask to reset your password. Delivering that SMS means giving your number to our SMS provider — see section 4.
• Business page content: Business name, address, contact details, logo, images, and other information you add to your profile page.
• Contact form submissions: Name, email, and message when you contact us.

b) Information Collected Automatically

• Usage data: Pages visited, time spent, clicks, and navigation patterns on bizgo.in.
• Device data: IP address, browser type, operating system, and device information.
• Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymized usage data. See Google's Privacy Policy.

c) Payment Information

Payments on BizGo are processed by Razorpay. We do not store your card number, bank account details, or any sensitive financial data. Razorpay handles all payment processing in compliance with PCI-DSS standards. See Razorpay's Privacy Policy.

We may receive basic transaction details such as the payment amount, transaction ID, and status.

d) Free Tools

Our free tools at bizgo.in/tools are open to everyone and need no BizGo account. If you use one, this is what happens to what you enter.

• What you type in an AI tool is sent to OpenAI, in the United States — and is not stored by us. For the tools that generate content with artificial intelligence, the text you enter is transmitted to OpenAI to produce the result, so it leaves India. We do not write it to a database and we do not write it to our tool logs, which record only a one-way hash of your connection and the fact that a tool was run. Please do not type confidential, sensitive or personal information into a tool.
• The result a tool produces is stored for a short time, so the same request does not have to be run twice. It is stored against a one-way hash of the tool name and what you entered — what you entered is not itself recorded, and the store holds nothing that identifies you. How long depends on the tool: one hour for the website speed and page checks, 24 hours for the AI tools and the WHOIS lookup, and up to 30 days for the Google Business Profile place lookup, which is the longest period any of them uses. A stored result can of course contain the words that produced it — a rewritten sentence, or the address of a website you asked us to check.
• Your IP address is stored only as a one-way, salted hash. We count tool runs against that hash so the free usage limits can be enforced. The raw IP address is never written — not to the database and not to the tool logs.
• Your email address, only if you type one into the one tool that asks for it. The 30-day content calendar asks for an email address before it will produce the PDF. We store that address and which tool it came from, so that BizGo can contact you about BizGo — that is the only reason we ask. It is not sold and is not given to anyone else. The PDF is built in your browser and downloads to your device; we do not email it to you. No other free tool asks for or stores an email address. You are asked to tick a box before this is stored, and nothing is stored if you do not. We keep it for 12 months from the last time you gave it to us, and then delete it automatically — and you can ask us to delete it sooner at any time.
• A page you create with the Link in Bio tool is published. The Link in Bio Page Maker takes a page name and up to six links and creates a real, publicly visible page on bizgo.in at the address it shows you. Anyone with that address can see it. It is automatically deleted 14 days after it is created unless you sign up and claim it, and you can ask us to delete it sooner. No other free tool publishes anything.

e) Pictures you upload to the Social Media Studio

The Social Media Studio in your dashboard lets you attach one picture of your own — a shop photo, a product shot, your logo — for the AI to work from when it makes a post. This is optional; posts are made without one by default.

• The picture is sent to OpenAI, in the United States. If you attach one, the image file is transmitted to OpenAI, a third-party AI provider based in the United States, together with the words you typed, so that the post can be produced. It therefore leaves India. See OpenAI's Privacy Policy.
• We use it once and delete it. The file is held on our server only for as long as it takes to make that one post, and is deleted immediately afterwards — on every outcome, including when the post fails, is refused, or is stopped because you have run out of credits. We do not store it, we do not reuse it, and we do not keep a copy for training or for any other purpose.
• It is never published and never becomes a web address. A picture you attach here does not go into your business page, your gallery or our image storage. It is kept apart from the images you deliberately publish, which are covered by (a) above.
• Please do not upload confidential or sensitive material, or a picture of a person who has not agreed to it.

2. How We Use Your Information

We use collected information to:

• Create and manage your BizGo account and business page.
• Send you a one-time password (OTP) by SMS to your registered mobile number, so you can sign up, sign in, and reset your password. This is how we confirm it is you — it is authentication, not marketing, and it is not something you can opt out of while you hold a BizGo account.
• Process payments and manage subscriptions.
• Provide customer support and respond to inquiries.
• Improve our platform based on usage analytics.
• Send important service-related notifications (e.g., subscription renewal reminders).
• Comply with legal obligations.

3. Cookies

BizGo uses cookies for:

• Session management: To keep you logged in to your dashboard.
• Analytics: Google Analytics cookies to track site usage (anonymized).

You can disable cookies in your browser settings, but some features of the platform may not function correctly without them.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Razorpay — for payment processing.
• Our SMS provider — to deliver the one-time password you use to sign up, sign in, and reset your password. Only your mobile number and the one-time code itself are sent, and only so that the message can be delivered. The provider is not given your business page content, your contact list, or your AI Chat data, and your number is not shared with them for any other purpose. Our one-time passwords are currently sent through bulksmsgateway.in, an Indian bulk-SMS gateway; we may move to another licensed Indian SMS provider (such as MSG91), and the same limits apply if we do.
• Google Analytics — for website analytics (anonymized data).
• AWS — for cloud storage of uploaded images (business page media).
• OpenAI — for generating AI Chat replies, for producing the results of our free AI-assisted tools, and for creating Social Media Studio posts, including any picture you attach to one. See section 5 and sections 1(d) and 1(e) above.
• Google (Business Profile) — only if you switch on automatic publishing for a business page, which is off by default on every page. When you do, we use the Google access you granted to publish that page's social media posts to your own Google Business Profile listing, on your behalf and in your business's name. What is sent is the post itself: the picture, the caption and hashtags, and a link to your BizGo page. Your customer lists, your enquiries, your AI Chat data and your other pages are never sent to Google. Switching it off, or withdrawing our access from your Google account, stops it immediately. See section 21 of our Terms.
• Law enforcement or government authorities when required by law.

5. AI Chat on Business Pages

Some businesses on BizGo switch on AI Chat, a chat window that appears on their BizGo business page. This section explains what happens if you, as a visitor, type into that chat window. It applies to you whether or not you have a BizGo account.

a) Your messages are processed by a third-party AI provider

The replies you receive are generated by artificial intelligence. To produce them, the messages you send — together with the business's own page details and the instructions that business has written for its assistant — are transmitted to OpenAI, a third-party AI provider based in the United States, and processed on their systems. This means your messages leave India. See OpenAI's Privacy Policy.

Please do not type sensitive information into a chat window — card or bank details, passwords, government identity numbers, or health information. Share only what you would be comfortable telling the business over the phone.

b) What we store about you

• Your messages and the assistant's replies — the full transcript of the conversation.
• Your name, phone number and email address — if you choose to give them during the conversation. The assistant may ask for them so the business can get back to you. You do not have to answer.
• Your IP address and the time of the conversation — recorded for security and to prevent abuse of the service.

c) Who can see it

The business whose page you were chatting on can read your full conversation and receives any contact details you gave, which are saved to that business's own contact list. They may use those details to contact you about your enquiry, and may later send you a message asking you to review them. BizGo does not sell your details, and no other business on BizGo can see your conversation.

d) How long it is kept

Chat transcripts are kept for 12 months and are then permanently deleted. The contact details you gave during a chat — your name, phone number and email address — are passed to the business and are kept indefinitely as that business's own record of your enquiry, until the business deletes them.

e) Your choices

You can ask us to delete a conversation you had, or the contact details you gave, by emailing [email protected] with the business page address and roughly when you chatted. You can also ask the business directly. Not using the chat window at all is always an option — every BizGo business page shows the business's phone number and other contact details without it.

6. Messaging Your Customers

This section is written for two different people: the business owner who uses BizGo's Review Engine to ask their customers for a review, and the customer who receives one of those messages. If you have received a review request and want it to stop, the part you need is (c) below.

a) BizGo does not message a business's customers

BizGo prepares a review campaign — it writes the message, decides when each of its up to 3 steps is due, keeps the sequence in order, and records what happened. The business owner sends it themselves. Each due message appears in their dashboard as a prefilled WhatsApp link; they tap it, WhatsApp opens on their own device under their own number, and they press send. The same is true of the reactivation messages the Review Engine can prepare in the same way.

No campaign message is transmitted to a business's customers by BizGo or from BizGo's systems. Anything BizGo does send by SMS goes to an account holder's own registered mobile number — principally the one-time password described in sections 1, 2 and 4 above. We send nothing to a business's customers — not for review campaigns, and not for anything else. What a business owner takes on when they press send — lawful basis, WhatsApp's own policies, and honouring opt-outs — is set out in section 6 of our Terms & Conditions, and is not restated here.

b) The business is the Data Fiduciary for its own customer data

When a business owner uploads a contact list, adds a customer by hand, or receives a lead captured by AI Chat, that data is theirs. Under the Digital Personal Data Protection Act, 2023, that business is the Data Fiduciary for it and BizGo is their processor: we store and organise it on their instructions. We do not use it for our own purposes, we do not sell it, and no other business on BizGo can see it. Notice and consent, where the law requires them, are the business's to obtain, not ours.

So if you are a customer of a business that uses BizGo, your relationship is with that business. They chose to hold your number; we hold it for them, on their instructions.

c) If you received a review request and want it to stop

Reply to the business that sent it and ask them to stop. The message came from that business's own WhatsApp number, not from ours, so your reply goes to them and BizGo never sees it — nothing on our side is watching for the word "STOP". Asking the business directly is therefore the fastest route, and any wording will do; you do not have to use a particular word.

Once that business records your opt-out, our system acts on it at once: every campaign already running for you is stopped, every message still queued for you is cancelled, and you are marked opted out not only across every page that business runs on BizGo, but against every business on BizGo that holds your number — even ones you never asked. That is deliberate. "Stop messaging me" is a promise made to a person, not to a business page.

If the business does not act, tell us and we will. Email [email protected] or call +91 9043022255 with the mobile number that received the message and, if you know it, the name of the business. We will record the opt-out and pass your request on to them. You do not need a BizGo account to ask us, we will not ask you to create one, and there is no charge.

7. Data Retention

We retain your account and business page data for as long as your account is active. If you stop using the service, data may be retained for up to 1 year before deletion, unless you request earlier deletion.

AI Chat data follows the separate periods set out in section 5(d): transcripts are deleted after 12 months, and contact details captured from a chat are kept indefinitely as a business record.

A picture you attach to a Social Media Studio post is not retained at all: it is deleted as soon as that post has been attempted, whether or not the post succeeded. See section 1(e) above.

Free-tools data follows the periods set out in section 1(d) above. A result a tool produced is kept for one hour, 24 hours or up to 30 days depending on the tool, and is then deleted. The salted, one-way hash of the connection a tool was run from, and the count of runs against it, are kept as our record of the free usage limits; they contain no IP address and nothing that identifies you. An email address you gave to unlock a tool's PDF is kept for 12 months from the last time you gave it to us, and is then deleted automatically; if you give us the same address again, the 12 months starts again from that day. You can ask us to delete it sooner — section 8 (Your Rights) is how. A page created with the Link in Bio tool is deleted 14 days after it is created unless you claim it with a BizGo account, after which it is your page and the account rules above apply.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of non-essential communications.

To exercise these rights, contact us at [email protected].

9. Security

We implement industry-standard security measures including HTTPS encryption, secure JWT-based authentication, and restricted database access. However, no method of internet transmission is 100% secure. We encourage you to use strong, unique credentials for your account.

10. Third-Party Links

Business pages on BizGo may contain links to external websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies independently.

11. Children's Privacy

BizGo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of BizGo after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or data requests, contact:

• Company: WebGlits Technologies Private Limited
• Address: 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India
• Email: [email protected]
• Phone: +91 9043022255
• Website: webglits.com

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and as our contact point for questions and requests under the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

• Name: Ruban Y
• Designation: Managing Director & Grievance Officer, WebGlits Technologies Private Limited
• Address: WebGlits Technologies Private Limited, 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India
• Email: [email protected]
• Phone: +91 9043022255

Write to the Grievance Officer about anything to do with your personal data — what we hold, having it corrected, having it erased, a message you did not want, or a belief that your data has been handled wrongly — and about content on a business page or misuse of the platform. You do not need a BizGo account, and there is no charge.

We will acknowledge your complaint within 24 hours of receiving it, and resolve it within 15 days. Please include the web address of the page concerned, the mobile number involved if there is one, and what you would like done.

If your request is about data a business holds about you — a contact list, a lead, or a review request — that business is the Data Fiduciary for it and we are their processor, as section 6(b) explains, so we will normally pass your request to them and tell you we have. Where the law requires us to act ourselves, we will. The full complaint procedure is set out in section 15 of our Terms & Conditions.

Nothing here takes away any other right you have, including your rights under the Consumer Protection Act, 2019 and your right to approach any court, tribunal, consumer commission or regulator.