Refund Policy

The Short Version

Subscriptions are non-refundable, with two stated exceptions: a 7-day money-back guarantee for a customer who genuinely used the platform and got no reviews, and a refund where we got the payment wrong (a duplicate charge, or a subscription we failed to activate). Both are set out in full below.

This is the same position as section 5 of our Terms & Conditions. If you ever find the two documents saying different things, the Terms govern — and please tell us, because they are meant to agree.

Exception 1 — The 7-Day Money-Back Guarantee

We stand behind BizGo. If you genuinely use the platform — share your QR code or page link with customers and actively ask for reviews — but do not receive a single review, we will refund your subscription in full.

This guarantee exists because we believe in our product. However, BizGo is a tool: results come from using it. The guarantee is only valid when you have put in the effort to share and request reviews.

It applies to a subscription plan (Basic, Pro or Premium). It does not apply to top-up packs or to the AI Chat add-on — see Credits, Top-Up Packs and Add-Ons below.

Conditions for the 7-Day Guarantee

A refund under the 7-day guarantee will be considered only if all of the following are true:

• Your subscription was purchased within the last 7 days.
• Your BizGo page recorded at least 100 page visits in that period. This is the “Views” figure shown for that page in your BizGo dashboard — on the Dashboard (“Total views”), on the Pages screen, and under Analytics → Top pages. It is shown on every plan, including Free and Basic.
• You actively asked customers to scan your QR code or open your page link and leave a review.
• Despite that, you received no new review at the review destination your BizGo page points to — for example your Google Business Profile — during those 7 days.
• You send your refund request within the same 7 days, from the mobile number registered to your BizGo account, telling us the business page it concerns and briefly how and where you shared the QR code or link.

Refund requests that do not meet all of these conditions are not eligible.

How the 100 Visits Are Counted — and What They Are Not

You do not need to send us evidence of the visit count. It is a number our own system records, we read it from the same place you do, and we check it ourselves when you ask for a refund. That is the whole reason this condition is written the way it is: an earlier version of this policy asked you to have shown your QR code to “100 unique visitors / customers”, which is not something BizGo measures, so neither of us could ever have settled the question.

Please read what this figure does and does not mean, so there is no surprise later:

• It counts total page visits, not unique people. BizGo does not report a unique-visitor number anywhere, and this policy does not promise one. The same person visiting on two different days counts twice.
• BizGo counts at most one visit per browser session per page, so refreshing your own page repeatedly does not inflate it much — but visits you generate yourself still count, and we may look at the pattern if a request looks manufactured.
• It does not distinguish a QR-code scan from a shared link. BizGo records the visit, not how the visitor arrived. Both count.
• It counts visits to the one page the subscription belongs to. Plans are per page (Terms, section 5), so a different page's visits do not qualify this one.

Exception 2 — Duplicate Charges and Failed Activations

Outside the 7-day guarantee, and regardless of what you bought, a refund will be issued if:

• you were charged more than once for the same purchase because of a technical error on our side; or
• your subscription, add-on or top-up pack was never activated because of a system failure on our side.

Contact us within 7 days of the transaction with your payment receipt or the Razorpay payment reference.

What Is Not Covered

The following are not eligible for a refund:

• Change of mind after purchase, without having used the platform.
• Not sharing your QR code or page link with customers.
• Not actively asking customers for reviews.
• Fewer than 100 page visits recorded on that page within the 7 days.
• Dissatisfaction with platform features — we encourage you to explore our demo and our pricing page before purchasing.
• Accidental purchase — please contact us before buying if you are unsure.
• Requests made after the 7-day window from the date of purchase.
• An unused part of a term after you decide to stop using BizGo. Closing your account or letting a plan lapse does not refund the term already paid for (Terms, section 13).
• A subscription or credits on an account we terminate for a serious or repeated breach of the Terms (Terms, section 13).
• A period during which the service was unavailable, or during which AI replies were switched off platform-wide (Terms, section 9 and section 11).

Credits, Top-Up Packs and Add-Ons

These are bought separately from a plan and have their own lifecycle, so they are treated separately here:

• Top-up packs — extra review campaigns or extra AI conversations, bought per page — are not covered by the 7-day guarantee. They never expire, so they are not tied to a term you could be refunded part of.
• Credits already added to a page's balance are not returned or exchanged for money, and are not reversed if a payment is later refunded under Exception 2.
• The AI Chat add-on is bought per page and billed annually. It is not covered by the 7-day guarantee. If it is refunded under Exception 2, the add-on ends immediately on that page and is not pro-rated. A free trial of it can be taken once per page and costs nothing, which is the point at which to decide.

What Happens When We Refund

• Refunds are returned to the original payment method, through Razorpay. Once we process it, how long it takes to appear is your bank's or card issuer's timing, not ours.
• Refunding a subscription ends that plan on that page immediately. The page's paid features stop and the page is deactivated. There is no pro-rating — you are refunded the payment, not the unused part of the term.
• Refunding an add-on cancels that add-on on that page immediately, and does not affect the page's plan.
• A refund never deletes your content. What happens to your data when a page is deactivated is set out in section 13 of the Terms.

Why We Have This Policy

BizGo gives you a professional digital page, a shareable link, and a QR code. Like any marketing tool, it works only when you use it. Simply signing up and doing nothing will not generate reviews, which is why the default is that a subscription you have had the benefit of is not refundable. The 7-day guarantee is our commitment to the customer who genuinely tried and saw no result — and it is written against a number you can check yourself so that you never have to take our word for whether you qualified.

Before You Buy

We strongly encourage you to:

• View our live demo to understand the product.
• Check our pricing page for full plan details.
• Start on the Free plan, or take the AI Chat free trial, before paying for anything.
• Contact us on WhatsApp with any questions before purchasing.

Contact Us

For payment-related concerns, please contact:

• Company: WebGlits Technologies Private Limited
• Address: 139, M GR Street, Paramarthalingapuram, Vetturnimadam Post, Nagercoil, Kanyakumari District, Tamil Nadu 629003, India
• Email: [email protected]
• Phone: +91 9043022255
• Website: webglits.com

If you are unhappy with a refund decision, or want to complain about a payment, contact our Grievance Officer — Terms, section 15. That route carries a published 24-hour acknowledgement and a 15-day resolution timeline; this one does not. Nothing in this policy takes away your rights under the Consumer Protection Act, 2019, and disputes are governed by section 16 of the Terms.