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Review Engine

Google Reviews

Links one business page to one Google Business Profile location, then shows those reviews here and drafts replies to them. The connection belongs to the page you are on.

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Steps

  1. Press Connect Google and sign in with the Google account that manages the business. You come back to this screen when Google is finished.

    Google Reviews — 1
  2. If that account holds more than one location, Choose your Business Profile location appears. Pick the one this page is for — reviews are only read and managed for the location you choose.

  3. Once connected, the top of the screen names the location, says when it last synced, and offers Sync now and Disconnect.

  4. Auto-reply settings decides what happens to a new review. Turn on Auto-draft replies to new reviews, then pick a Posting mode: Review before posting keeps every draft here for you, Post automatically publishes it after the delay and above the rating you set.

  5. Reply voice sets the tone and an optional signature, with a sample shown underneath. Press Save auto-reply settings when it reads the way you want.

  6. In the Reviews list, each drafted reply carries Approve, Edit, Regenerate and Skip. Bulk approve handles a set of well-rated drafts together.

Questions

No. One page connects to one location, with its own sign-in and its own Disconnect. Connecting a second page is a separate job, and so are its auto-reply settings.

Only if you choose Post automatically, and only for reviews above the rating you set. Review before posting is the recommended mode and nothing leaves this screen until you press Approve. Even in automatic mode, anything at or below your floor waits for you.

The link in Settings is where a review request sends your customer to write a review. This connection reads the reviews that come back and lets you reply to them. Either one works without the other.

Reviews appear after a sync. Press Sync now; if it tells you to wait, it has synced recently already. A location with no reviews yet shows nothing until the first one arrives.

Google's permission has lapsed or been withdrawn. Press Reconnect Google and sign in again. Disconnect removes the connection from this page entirely.

Related

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