Review Engine
Reactivation batches
A way to go back to customers you served a while ago and ask them for a review, spread out over days instead of all at once. It works from this page's contact book.
Steps
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Under 1. Select contacts, choose who is in the batch. Tick people by hand, press Select all untagged contacts, or open Or filter your audience to pick by tag, source, when they were added, or never messaged. The three ways are exclusive — using one clears the others.
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Press Preview. Nothing is written yet: 2. Review & start appears with how many contacts are eligible, how many were excluded for opting out or for already being in a campaign, and how many campaigns the batch needs.
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The line under those tiles works out when the last request in the batch comes due, from the pace and the send window set in this page's Settings. Press Start reactivation when it reads right.
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While a batch runs, Batch in progress shows how far it has got. Stop batch cancels only what is left of this batch — it does not touch your other campaigns or the pause switch.
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Batch history keeps every batch you have run. Click a row for the per-contact detail, or use the download icon to export that batch as a CSV.
